Who should attend: This workshop is ideally suited to:
- Anyone in support functions who has responsibility to prove service or support to customers, particularly those dealing with customers via telephone or on-line.
Course Outcomes: This 1 day workshop will help delegates to consider their potential influence on customer satisfaction. It will identify potential ‘hot spots’ which will have a lasting impact on the customer, consider how good customer service is a question of ‘mindset’ and consider some basic communications skills that can have a BIG impact on the customer.